Last Updated on June 10, 2025
25.1 General Feature Gating Policy
25.1 General Feature Gating Policy
Chariot employs a tier-based feature gating system to manage user access, usage rights, and content availability. Access to specific features is contingent upon your:
Active subscription plan (e.g., Weekly, Monthly, Annual)
One-time report purchase type (e.g., Standard, Premium, Max Insight)
Trial, promotional, or onboarding status
This policy is foundational to Chariot’s pricing model and technical architecture.
25.1.1 Access Based on Active Tier
Each plan or purchase tier provides access only to the specific features and allowances listed at the time of transaction, including:
Report generation types (Standard, Premium, Max Insight)
AI chat capabilities and query caps
Access to historical data, model upgrades, or contract tools
Availability of visual inspection tools or PDF parsing
You acknowledge that no tier includes access to all Chariot features by default unless explicitly marketed as such.
25.1.2 Usage Limits May Vary by Plan
Your usage may be subject to daily, weekly, or monthly limits, including but not limited to:
Number of AI chat prompts or queries
Number of report generations or VIN lookups
Number of uploads for photo-based or document analysis
Access duration for stored outputs (e.g., 90-day retention)
All such limits are enforced automatically, and Chariot may adjust thresholds without notice to ensure system integrity.
25.1.3 No Cross-Tier Entitlements
Features included in one plan or report type are not transferable to another plan or purchase unless:
Specifically bundled in a promotion
Explicitly enabled via bonus credit, token, or upgrade
Granted manually by Chariot support
Purchasing a low-tier product does not entitle you to features reserved for higher-tier users, even if they appear accessible during technical overlap or UI error.
25.1.4 System Enforcement and Anti-Abuse
Chariot reserves the right to enforce tier-based access through:
Prompt blocking
API-level gating
UI lockouts
Throttling or session termination
Attempts to bypass feature gating—whether via prompt engineering, reverse-engineering, API exploitation, or unauthorized account access—may result in immediate account suspension and legal action.
25.1.5 Transparency and Disclosure
All feature gating policies are disclosed through:
The in-app Plan Options screen
The Pricing or Terms sections of the Chariot website
Any onboarding or upsell modals prior to final purchase
You are responsible for reviewing your tier’s features before purchase. Claims of misunderstanding, assumption, or unlisted expectations are not grounds for refund (see Section 24.14).
25.2 Plan Types
25.2 Plan Types
Chariot offers a structured range of access models based on subscription tier or one-time purchase. Each plan type governs your available features, token limits, support tier, and retention windows. The following plan types are currently supported:
25.2.1 No Plan (Free Trial or Limited Access)
Users without a paid subscription or report purchase may receive limited access as part of a trial, onboarding sequence, or capped demo experience.
Includes: Basic AI chat (up to 3 prompts/day or 20 prompts/month), limited access to saved reports, reduced token caps
Excludes: Full reports, image upload analysis, contract scanning, and advanced valuation breakdowns
Limits: May vary based on promotional period or account history
Upgrade Path: Must purchase a subscription or one-time report to unlock premium services
Termination: Chariot may revoke trial access at any time for abuse or inactivity
25.2.2 Weekly Plan – $4.99/week
Billing: Recurs weekly via app store (Apple or Google)
Access: Full AI chat, visual analysis tools, basic PDF analysis
Limits: May include 10–20 AI interactions/day, no more than 3 report views/week
Trial: Not eligible for trial periods
Use Case: Ideal for short-term users or quick comparisons
25.2.3 Monthly Plan – $14.99/month
Billing: Recurs monthly via app store
Access: Full access to AI chat, moderate token caps, standard support
Limits: May include up to 50 AI prompts/month, saved report access, PDF analysis
Trial: May include limited-time promotional trial (when available)
Upgrades: Can be upgraded to annual or enhanced with one-time report purchases
25.2.4 Annual Plan – $99.99/year
Billing: Recurs annually via app store, with optional 3-day free trial
Access: Full AI access, priority support, extended usage caps
Limits: May include 500+ prompts/year, high-resolution vision output, deeper PDF contract tools
Discount: Reflects 44% savings over monthly
Trial: Eligible for 3-day trial (requires payment method)
25.2.5 One-Time Report Purchase – $14.99–$49.99/report
Billing: One-time in-app or web purchase
Access: Unlocks one standalone AI-generated vehicle report
Tiers:
Standard – $14.99: Basic condition + market value
Premium – $29.99: Adds risk flags, contract scan
Max Insight – $49.99: Adds auction history, metadata, AI narrative
No Subscription Required
No Recurring Billing
Expiration: Report accessible for 90 days post-purchase
25.2.6 Custom or Enterprise Plans (If Offered)
Custom pricing and enterprise licenses may override these defaults and include:
Extended report volume
Admin dashboard access
API hooks or CRM integrations
White-label usage rights
Zero-refund clauses (see Section 24.17)
You acknowledge that each plan is mutually exclusive in billing but may be combined for access stacking (e.g., Monthly Plan + Max Insight one-time report). No feature set is guaranteed beyond the duration of your active plan or report window unless otherwise agreed in writing.
25.3 Feature Classifications We Collect
25.3 Feature Classifications
Chariot’s services are organized into distinct feature classes, each of which may be gated, throttled, or enhanced based on your plan type (see Section 25.2). Access to these features is determined by your active subscription tier, report purchase type, or trial state. These features include, but are not limited to:
🧠 25.3.1 AI Chat Threads
Conversational sessions with Chariot’s AI, including:
Car buying/selling Q&A
Mechanical risk explanation
Service cost projections
Personalized recommendation logic
Limits may include:
Prompts/day or /month
Context window size
Maximum thread length
Storage of previous threads
Note: Trial users may receive shorter, lower-priority responses with capped threading memory.
🖼️ 25.3.2 Vision Uploads
Image-based analysis of:
Exterior and interior condition
Flood or collision indicators
Paint variation, tire wear, panel alignment
Mileage fraud detection from dashboards
Limits may include:
Number of images per session
Upload size or resolution
Storage duration of uploaded photos
Restrictions on older phones or browsers
Note: Available only to paid users. Not included in basic trial plans.
📄 25.3.3 PDF/Contract Uploads
Document parsing and AI summarization for:
Purchase agreements
Loan terms
Extended warranty or insurance PDFs
Dealer quotes and hidden fee detection
Limits may include:
Number of PDFs/month
Character limits per file
Model quality for parsing logic
Feature availability per subscription tier
Note: Premium and Max Insight users gain expanded parsing depth.
📊 25.3.4 Market/Condition Insights
AI-generated value ranges and condition flags using:
Historical market pricing
Trim-level benchmark deltas
Estimated repair impacts
Auction comps (Max Insight only)
Limits may include:
Number of vehicles evaluated
Region-specific access
Delay in market refresh for lower plans
Note: These insights are informational and not legal valuations (see Section 23.6).
📥 25.3.5 Report Generation & Export
Access to one-time reports or stored results from AI sessions, including:
Full condition breakdown
Visual and contract insights
Downloadable PDF with branding
Interactive report viewing
Limits may include:
Reports/month or /plan
Export availability post-trial
Time-based access expiration (e.g., 90 days)
Note: Report content is frozen at time of generation. No retroactive updates (see Section 23.23).
🔄 25.3.6 Token Caps
Each interaction with Chariot’s systems consumes internal “tokens” based on:
Prompt size
Image or PDF processing load
Model selection (GPT-4 vs GPT-3.5, etc.)
Length and complexity of output
Limits may include:
Daily/weekly/monthly token caps
Prompt blocking when exhausted
Automatic reset intervals
Note: Token usage does not guarantee minimum output length (see Section 22.25).
🔧 25.3.7 Customization / Support Tiers
Plan-based access to:
Support channels (email vs priority chat)
Queue speed or response priority
Feature toggles, model test previews
Human review options (if applicable)
Tiers:
Trial: No support or delayed responses
Weekly/Monthly: Email support only
Annual: Priority support and roadmap voting
Enterprise: Custom SLAs and onboarding
Note: Use of support is subject to the fair use and abuse policy (see Section 14.3).
25.4 Free Access Tier Limitations (Soon)
Users without a paid plan may:
Access basic onboarding flow
Use up to 3 AI chat prompts per day
View limited feature previews
Not receive vehicle reports or deep insights
Be subject to daily hard caps
25.5 Weekly Plan ($4.99/week)
Includes:
Up to 5 chat threads/day
5–10 image uploads/day
1 contract scan/day
No access to full reports
No priority model access
Gated insights (no full-depth commentary)
25.6 Monthly Plan ($14.99/month)
Includes:
10+ chat threads/day
15+ vision uploads/day
2–3 contract scans/day
Partial condition analysis
VIN decoding + basic report previews
Priority AI queue access
25.7 Annual Plan ($99.99/year)
Includes:
Everything in Monthly
Increased usage ceilings (e.g., 30–50 uploads/day)
3-day free trial (new users only)
Advanced experimental model access
Early feature unlocks
Dedicated support channel
25.8 One-Time Report Purchases
Does not unlock any ongoing usage. Grants one detailed AI report with:
Full multi-image analysis
Market + mechanical insight
Optional contract risk scanning
Exportable PDF
No chat, no token overflow, no trial extension
25.9 Report Generation Access
Only Annual users or à la carte purchases may receive full condition reports. Standard plans get:
VIN summaries
Basic advisories
AI chats suggesting actions — not the full formatted PDF
25.10 Token Boosting Limits
Higher-tier plans receive more tokens per day/month. Token overflow resets with each billing period. Token purchases are separate.
25.11 No Cross-Tier Sharing
You may not share reports, scans, or AI outputs gated to your tier with users on lower plans for resale, redistribution, or bypassing gating.
25.12 Gating Logic May Change
Chariot reserves the right to modify which features are available per tier as models improve, costs shift, or usage behavior evolves.
25.13 Access May Vary by Platform
Not all features may be fully supported on all devices (e.g., web vs. iOS). Platform limitations do not override the plan’s gating terms.
25.14 Feature Locking Enforcement
Chariot enforces feature access via RevenueCat, Supabase roles, and usage flag checks. Circumvention attempts may trigger suspension.
25.15 Bonus Access from Purchases
Some report buyers may be granted temporary access to Premium tier features for conversion funnels (e.g., 50% off first month offer after a report purchase).
25.16 AI Model Tiering
Some AI models (e.g., GPT-4o, Claude Opus) are restricted to higher-paying plans due to cost-per-token. Users on lower tiers may receive GPT-3.5-equivalent or throttled responses.
25.17 Advanced Insights Gating
Deeper features like:
Longitudinal vehicle risk
Warranty red flag detection
Auction photo matching
are restricted to Monthly+ or Annual plans and may evolve behind the scenes.
25.18 Historical Report Access
Annual subscribers may be granted extended access to prior uploads or auto-archived reports. Lower-tier plans may experience earlier data expiry.
25.19 Plan Switching Limitations
Frequent upgrades/downgrades may result in feature toggling delays. Chariot enforces fair use logic to prevent abuse of trial/weekly switchback cycles.
25.20 Priority Queuing for Annual Users
Users on the Annual plan receive faster AI response queues and higher uptime guarantees during high-load windows.
25.21 Bundled Discounts Do Not Override Gating
Users who receive discounts, credits, or promo trials are still gated based on actual plan identity, not payment amount.
25.22 Feature Teasing Disclosure
Some features may appear visible but greyed out. This is intentional UI gating to showcase upsell paths and promote plan upgrades.
25.23 Support Tier Gating
Higher plans receive:
Faster ticket responses
In-app support widget (Monthly+)
Personalized model error triage (Annual)
25.24 Clause Survival
Gating terms persist even if plans are canceled or refunded. Feature access may be retroactively rescinded if refunds or chargebacks are processed.
Contact Us
If you have any questions or concerns about our Terms of Service or the handling of your personal information, please contact us at support@chariotreport.com