Last Updated on June 10, 2025
24.1 General Refund Policy
24.1 General Refund Policy
Chariot operates as a usage-based, digital access service. All purchases—whether one-time vehicle reports or recurring subscription plans—are treated as final and non-refundable, except where explicitly stated in this Agreement or required by local consumer protection law.
24.1.1 No Refunds by Default
Unless otherwise defined in:
Section 23.5 – Report Refund Policy
Section 24.4 – Subscription Refunds (if applicable)
A written, time-limited promotional offer clearly labeled as “refundable”
…you agree that all transactions are final once completed, and that:
No partial refunds will be issued for unused time on a subscription
No credits or rollovers will be applied for unused tokens or report entitlements
No refunds will be provided for dissatisfaction with output quality, unless a system error is confirmed per Section 23.14 – Technical Failure Handling
24.1.2 Platform-Specific Refund Routing
Purchases made through app stores (Apple, Google) are governed by their respective refund policies, and:
Refund requests must be submitted directly through the platform (not Chariot)
Chariot cannot override or issue refunds for Apple App Store or Google Play Store purchases
Chariot will provide receipts or documentation to assist in platform-based refund appeals when appropriate
For web-based purchases, refund requests may be submitted to support@chariotreport.com, but are only considered if:
A system processing failure occurred
A duplicate or unauthorized charge is confirmed
Applicable law (e.g., EU Digital Sales Directive) grants a statutory refund window
24.1.3 User Error Not Covered
You are not entitled to a refund if:
You purchased the wrong plan or tier by mistake
You failed to download or use your purchased content before expiration
You submitted incorrect or incomplete input data
You misunderstood the feature list or limitations of the purchase
You were dissatisfied with the tone, depth, or interpretability of the AI output
See Section 23.6 – Informational Use Only and Section 23.7 – Accuracy Disclaimer for output limitations.
24.1.4 Chargebacks and Disputes
Initiating a chargeback or payment dispute for a valid, delivered product is a violation of this Agreement. Chariot reserves the right to:
Immediately suspend your account
Revoke access to past and future reports
Blacklist your payment method or device ID
Submit evidence of fulfillment to your payment provider
Repeat or fraudulent disputes may result in legal enforcement and permanent ban.
24.1.5 Survival of Refund Terms
This refund policy survives:
The cancellation of a subscription
The expiration of a report
The deletion of a user account
The end of a promotional offer or trial period
All refund rights are subject to applicable jurisdictional consumer protection law, but shall default to final sale status wherever permitted.
24.2 App Store Policy Enforcement
24.2 App Store Policy Enforcement
Chariot is distributed through third-party platforms, including the Apple App Store and Google Play Store. Purchases made via these platforms are subject to their own billing terms, refund policies, and dispute procedures—not Chariot’s internal payment system.
24.2.1 Platform-Controlled Transactions
If you purchase a subscription, one-time report, or in-app feature via:
The Apple App Store (iOS)
The Google Play Store (Android)
…then the transaction is processed by Apple or Google, not Chariot. As a result:
Chariot cannot initiate, approve, deny, or reverse refunds made through those systems
Chariot cannot directly adjust billing cycles, reissue credits, or modify payment receipts on your behalf
All refund, cancellation, or billing-related questions for these platforms must be addressed through their official support portals
24.2.2 Refund Submission Guidance
To request a refund:
Apple App Store: Visit reportaproblem.apple.com and log in using your Apple ID
Google Play Store: Visit support.google.com/googleplay and follow the “Request a refund” instructions
Chariot may assist with providing receipt references, timestamps, or report status confirmations to support your request, but cannot influence platform decisions.
24.2.3 No Overrides or Workarounds
Chariot will not attempt to bypass, replicate, or duplicate app store refund behavior on its backend
Chariot will not issue refunds for Apple/Google purchases via direct channels (e.g., PayPal, Stripe) under any circumstance
You agree not to request duplicate refunds from both Chariot and the platform provider
Doing so may trigger fraud flags, permanent bans, or payment method blacklisting.
24.2.4 Platform Policy Changes
Apple and Google may update their policies at any time. You are responsible for reviewing their latest terms. Chariot shall not be held liable for:
Denied refunds by Apple or Google
Changes to refund time windows, dispute workflows, or appeal outcomes
Delay in refund resolution caused by platform-side escalation or error
This clause survives account cancellation and remains binding for all platform-based purchases.
24.3 Eligibility for Refund Consideration
24.3 Eligibility for Refund Consideration
While all purchases on Chariot are final by default (see Section 24.1 – General Refund Policy), limited exceptions exist where refund requests may be reviewed on a case-by-case basis. These are not guarantees of reimbursement but define the minimum eligibility criteria for submission.
24.3.1 Eligible Scenarios for Review
Refunds may be considered only under the following conditions:
Complete Generation Failure
The purchased report fails to generate entirely due to a system-side error, such as model failure, corrupted file handling, or backend crash, and no partial or preview output is rendered within 60 minutes.
See also Section 23.14 – Technical Failure Handling.Duplicate Purchase (Within Minutes)
The user accidentally initiates and is charged for multiple identical transactions (e.g., tapping "Buy" twice) within a short time frame (typically <10 minutes) for the same product, input set, or report session.
Only the second, identical transaction will be considered for refund.Inaccessible Purchase
The user is charged for a subscription or one-time report that is provably never accessed, viewed, or downloaded within the system, and the issue is reported within 7 calendar days of the charge.
Inactivity alone does not qualify—Chariot must verify zero access logs on its end.
24.3.2 Conditions That Do Not Qualify
The following do not qualify for refund consideration:
Report dissatisfaction, misinterpretation, or subjective quality concerns
Input error (e.g., wrong VIN, poor photo, missing document)
Lack of download prior to expiration (see Section 23.9)
Buyer’s remorse or feature misunderstanding
Claims made after significant usage or partial access
Promotional expiration or bundle confusion
Declined refunds from app stores (Apple/Google)
24.3.3 Submission Requirements
To request consideration, users must submit the following to support@chariotreport.com:
Full name and account email
Date and time of the purchase
Screenshot or copy of the receipt
Description of the issue and reason for refund request
If applicable, proof of duplication or unaccessed status
Chariot reserves the right to deny any request if eligibility conditions are not fully met.
24.3.4 Final Determination
All refund requests are subject to internal audit and review by authorized Chariot staff. Decisions are final and:
May result in refund, credit, or denial
Are not appealable after second-level review
Do not establish precedent for future refund eligibility
Submission of a request does not entitle you to reimbursement and does not pause billing cycles unless otherwise stated.
24.4 Denied Refund Scenarios
24.4 Denied Refund Scenarios
To protect the integrity of Chariot’s usage-based model and prevent abuse, certain refund requests will be automatically denied regardless of user intent, subscription tier, or purchase platform. By using the platform, you acknowledge and accept these refund exclusions as binding.
24.4.1 AI Output Dissatisfaction
Refunds will not be issued if:
You are unhappy with the tone, depth, language, structure, or specificity of the AI-generated report
You disagree with a valuation estimate or risk flag output
You expected human-level reasoning, appraisal certification, or dealership-aligned pricing guidance
You were confused by the output and failed to seek clarification using available resources
See Section 23.6 – Informational Use and Section 23.7 – Output Accuracy Disclaimer.
24.4.2 Plan Misunderstanding
Refunds will not be issued if:
You misunderstood what your subscription plan includes or excludes (e.g., token limits, report tiers)
You believed a subscription unlocked full report access without checking the pricing structure
You expected access to features only available under higher tiers or bundles
You mistakenly assumed a free trial applied to report generation (see Section 23.17 – No Trial Access)
Chariot provides in-app explanations, pricing screens, and FAQs to support informed decision-making.
24.4.3 Faulty or Fraudulent Inputs
Refunds will not be issued if:
You submitted blurry, cropped, irrelevant, or non-vehicle images
You uploaded incorrect VINs or mismatched documents
You attempted to upload AI-generated, duplicate, or misrepresented inputs
Your input was rejected for violating platform integrity or fraud filters (see Section 23.15 – Misuse Warning)
User-side input errors are not the responsibility of Chariot and are not grounds for refund.
24.4.4 Consumption Followed by Reversal Attempt
Refunds will not be issued if:
You viewed, used, downloaded, or shared a report or chat session and later demanded a refund
You consumed a majority of subscription tokens before initiating cancellation
You completed an export (e.g., PDF) and then claimed it was unwanted or unauthorized
You made purchase decisions using the content, then attempted to reverse the charge post-transaction
Use of the product constitutes full delivery of service under digital goods statutes.
24.4.5 Patterned or Abusive Behavior
Chariot reserves the right to permanently deny refunds and suspend accounts of users who:
Repeatedly attempt partial-use refunds
Abuse refund policies across multiple platforms
Attempt to weaponize payment processors for noncompliant reversals
Use multiple identities to bypass refund denials
Such behavior may result in blacklisting, device bans, and submission to fraud prevention databases.
24.5 Partial Refunds
24.5 Partial Refunds
Chariot maintains a strict all-or-nothing refund policy. Refunds—if granted—are issued only in full and only for the specific product or plan under review. Chariot does not offer pro-rated, segmented, or partial refunds under any circumstance.
24.5.1 No Pro-Rata Credits or Time-Based Refunds
You are not entitled to a partial refund if:
You cancel a subscription mid-cycle
You use only a portion of your report or subscription features
You deactivate your account shortly after purchase
Your access was limited by personal travel, device issues, or app removal
You requested cancellation shortly after a billing event
Once billed, your access period remains active through its expiration date, but no partial value will be returned or credited.
24.5.2 No Token-Based or Usage-Based Refunds
Chariot does not issue:
Refunds based on unused tokens or report credits
Credits for “leftover value” in bundles or promotional packs
Reimbursements for chat sessions not consumed during a billing period
Refunds based on subjective value of individual outputs
Chariot’s services are delivered digitally and are consumed immediately upon access.
24.5.3 No Partial Refunds for Bundles or Discounts
If you purchase a multi-pack (e.g., 3 reports for $39.99) or promotional subscription:
No portion of the discount will be refunded if you use only one item
Refunds are either denied or applied only if the entire bundle remains unaccessed and qualifies under Section 24.3 – Refund Consideration
Bundle breakouts or component price reversals will not be issued under any condition
You accept the full terms of the bundle at the time of purchase.
24.5.4 Platform Constraints
If a third-party platform (Apple, Google, Stripe) approves a partial refund outside Chariot’s policy, you may lose access to all associated services, tokens, or content. Chariot will not be responsible for:
Service disruption caused by platform-side partial refunds
Loss of access due to policy mismatch between systems
Account status changes triggered by external reversals
24.6 Chargeback Prohibition
24.6 Chargeback Prohibition
By using Chariot, you agree to not initiate a chargeback or payment dispute through your bank, card issuer, or app store without first contacting Chariot Support to resolve the issue in good faith. Doing so constitutes a material breach of these Terms of Service and may result in immediate account action.
24.6.1 Required Support Step
Before filing a dispute or initiating a chargeback, you must:
Contact support@chariotreport.com
Provide a clear explanation of the issue
Submit any relevant receipts, error messages, or unused access details
Allow a minimum of 3 business days for Chariot to respond and resolve the matter
Filing a chargeback without this step is considered an adversarial act and a violation of contractual dispute protocol.
24.6.2 Consequences of Unauthorized Chargebacks
If you bypass support and initiate a chargeback:
Your account may be suspended or permanently banned
All past and future access to reports, subscriptions, and data may be revoked
Your device ID and payment method may be blacklisted from future use
Chariot may respond to the dispute with evidence of access, delivery, and Terms acceptance, including prompt logs and IP usage
If the chargeback is denied by the payment processor, you will not be refunded and may still lose platform access.
24.6.3 Repeat or Malicious Behavior
Repeated chargebacks—even if occasionally approved by a bank or card issuer—will result in:
Immediate and permanent revocation of your license to use Chariot
Flagging of your account for financial abuse and fraud risk
Optional submission of evidence to app stores, financial networks, and relevant fraud prevention databases
This applies regardless of account tier, purchase amount, or region.
24.6.4 Legal Standing and Recourse
You agree that:
Chargebacks initiated in bad faith are a violation of contract
Chariot reserves the right to pursue recovery of funds, legal fees, and damages in accordance with Section 6 – Limitation of Liability & Warranty Disclaimer
This clause survives account termination, dispute resolution, and refund appeals
24.7 Chargeback Consequences
24.7 Chargeback Consequences
If a chargeback or payment dispute is initiated against Chariot—regardless of platform, subscription type, or report purchase—the following immediate and permanent consequences may apply, at Chariot’s sole discretion.
24.7.1 Immediate Account Lock
Upon detection of a chargeback:
Your Chariot account will be locked without notice, preventing access to:
One-time report history
Ongoing subscriptions
Active or remaining token balances
AI chat, image uploads, and document review features
Locked accounts are not eligible for reactivation unless the chargeback is fully reversed or resolved.
24.7.2 Report and Subscription Forfeiture
Any report or subscription associated with the disputed transaction is considered:
Nullified, regardless of usage state
Permanently forfeited, even if it was partially consumed
Ineligible for recovery, refund, or credit—regardless of chargeback outcome
This includes PDF exports, archived access, and multi-report bundles.
24.7.3 IP and Device Blacklisting
If a chargeback is initiated:
Your device ID, IP address, and/or payment method may be permanently blacklisted
New account creation attempts may be blocked across platforms
You may be flagged in fraud prevention systems used by Chariot and its partners
Access to Chariot’s services and any affiliated apps or tools may be permanently revoked.
24.7.4 Legal Enforcement and Recovery
If abuse is suspected or confirmed (e.g., repeat disputes, post-use reversals, coordinated exploitation):
Chariot reserves the right to pursue debt recovery, legal action, or collection agency referral
You may be liable for:
The full value of the disputed transaction(s)
Any legal or administrative costs incurred by Chariot
Penalties for contractual breach, as defined in Section 6 – Limitation of Liability
Chariot may provide usage logs, session records, and purchase histories as part of its case file.
24.7.5 No Future Access Rights
Once a chargeback has occurred:
You permanently lose the right to access or repurchase Chariot products
You may not re-subscribe or repurchase under the same or alternate credentials
Chariot is not obligated to respond to post-dispute support requests
24.8 No Refund on Trials or Token Use
24.8 No Refund on Trials or Token Use
Chariot does not offer refunds, reversals, or credit reimbursements for any usage of free trials, promotional credits, or token-based services—except in the rare case of a verified technical failure that prevents service delivery.
24.8.1 Free Trials Are Non-Refundable
Access granted during a free trial period is provided as-is and carries no monetary value
Users who consume trial resources (e.g., chat messages, sample outputs, AI interactions) are not eligible for compensation, regardless of outcome satisfaction or subscription continuation
Ending a trial early or choosing not to subscribe does not entitle you to carry over unused access or receive credit
Trial participation is fully voluntary and time-bound.
24.8.2 Promotional or Bonus Credits
Bonus tokens, referral credits, or limited-time access passes are not convertible to cash or future discount
If you fail to use promotional credits before expiration, they are considered forfeited
Chariot will not re-issue expired, unclaimed, or misused promotional access
Promotions may be tied to onboarding milestones, marketing campaigns, or regional eligibility and may not be retroactively applied.
24.8.3 Token-Based Consumption is Final
If you use tokens or credits (whether purchased or gifted) to access:
AI chat responses
VIN-based lookups
Image or document parsing
Partial report functionality or insight previews
…those tokens are permanently consumed, and no refund or token reinstatement will be granted if:
The AI output is not what you expected
You misunderstood a prompt
You accidentally submitted incorrect data
You were unsatisfied with the depth, tone, or usability of the result
Token usage is tracked in real time and is non-reversible.
24.8.4 Technical Failure Exception
A one-time credit may be issued only if Chariot confirms a system-side technical failure that:
Prevented a token-based request from generating output at all
Resulted in an empty or broken response
Was caused by server-side instability, not user input error or platform limits
To qualify, the user must notify support within 48 hours of the issue, and logs must confirm failed service delivery.
24.9 Refund Abuse Monitoring
24.9 Refund Abuse Monitoring
To maintain fairness, platform integrity, and sustainability, Chariot actively monitors for patterns of refund abuse, chargeback exploitation, and serial dispute behavior. Users found engaging in such patterns may be subject to immediate restrictions, financial penalties, or permanent account bans.
24.9.1 Abuse Detection Criteria
Your account may be flagged if:
You submit multiple refund requests across products, tiers, or billing cycles
You file chargebacks on successful purchases, especially after consuming the product
You attempt refunds on partial-use sessions, expired credits, or trial-based access
You display high refund volume compared to account age or spend
Your payment methods rotate across flagged devices, regions, or usage patterns
These behaviors are automatically analyzed using backend fraud signals, billing metadata, and support interactions.
24.9.2 Billing Restrictions After Flagging
If your account is flagged for refund abuse:
You may be downgraded to a restricted billing tier, limiting access to:
One-time reports
Subscriptions and trials
Token packages or bonus promotions
Certain payment methods (e.g., prepaid cards, revolving accounts) may be blocked
You may be denied future eligibility for free trials, discounts, or promotional bundles
No appeal is guaranteed. Restrictions may remain indefinitely at Chariot’s discretion.
24.9.3 Permanent Termination for Financial Misconduct
If abuse is repeated, escalated, or intentional:
Your account will be permanently terminated
All remaining subscriptions, tokens, reports, or entitlements will be immediately forfeited
Any attempt to create alternate accounts will be blocked at the device, IP, and payment method level
You may be reported to app stores, financial partners, or fraud registries for network-wide action
This applies regardless of how long you have used the service or whether your prior purchases were otherwise valid.
24.9.4 No Recourse After Pattern Confirmation
Once refund or chargeback abuse is confirmed:
No further refunds, credits, or reinstatements will be considered
Support requests related to billing will be closed automatically
You will receive no pro-rata compensation for remaining time, tokens, or credits
Chariot reserves the right to audit payment history, session logs, and usage records in support of enforcement.
24.10 Payment Gateway Logs
For a minimum of 12 months from the transaction date
Longer if required for regulatory compliance or active dispute resolution
In accordance with Chariot’s Privacy Policy and applicable financial audit standards
These logs are protected using appropriate encryption, access controls, and vendor-specific security policies.
24.11 Platform Fees Are Non-Refundable
24.11 Platform Fees Are Non-Refundable
Chariot is a digital service provider and does not control, collect, or retain third-party platform fees, processing taxes, or foreign exchange adjustments applied during checkout. These charges are non-refundable, and Chariot is not responsible for refunding or absorbing them under any circumstance.
24.11.1 Third-Party Platform Fees
When purchases are made through the Apple App Store or Google Play Store, your transaction may include:
Platform service fees retained by Apple or Google
In-app purchase taxes or digital VAT based on your location
Payment method processing fees (e.g., Apple Pay, carrier billing)
App store surcharges due to country-specific policies or regional marketplaces
These costs are governed by the platform’s own billing system, and Chariot does not receive or control these amounts.
24.11.2 Currency Conversions and Foreign Exchange Rates
For international users:
Your bank, card issuer, or payment platform may apply foreign currency conversion charges
Fluctuations in exchange rates between your local currency and USD may cause minor differences in billing amounts
Chariot does not guarantee exact local currency equivalency and does not reimburse currency spread losses
Any questions related to currency differences must be addressed with your card provider or platform.
24.11.3 No Reimbursement for Platform Cuts
If a refund is issued by Chariot (under Sections 24.3 or 24.4):
The refunded amount will reflect the original base purchase price, not including Apple/Google’s retained fees
Chariot does not reimburse fees that the platform withholds from refund processing
Refund amounts may appear lower than your gross charge depending on how the platform handles commission, tax, or conversion
All platform-related disputes must be resolved through Apple or Google support.
24.11.4 Evidence Submission Disclaimer
In chargeback or refund disputes, Chariot may provide evidence of:
What was delivered
When it was accessed
How much of the transaction Chariot actually retained
This protects Chariot from false claims related to taxes, regional billing, or platform withholding.
24.12 Reversals After Access Are Denied
24.12 Reversals After Access Are Denied
Chariot enforces a strict digital consumption policy: once premium content has been accessed—even momentarily—the purchase is considered fully delivered and ineligible for refund, reversal, or credit.
24.12.1 Access Equals Consumption
A product or feature is considered “consumed” if:
You open a vehicle report, even partially
You trigger a chat response or receive tokens-based analysis
You download or view a PDF export
You submit inputs that generate any AI output
You activate any content from a paid plan, bundle, or feature—even for 1 second
This applies whether the content was accessed via mobile app, web, or API session.
24.12.2 No Refund Eligibility After Activation
If you access any of the above:
You waive the right to request a refund under any clause, unless a technical failure (Section 23.14) or duplicate charge (Section 24.3) is explicitly confirmed
You are not entitled to a pro-rata refund even if you immediately close the session
Chariot has no obligation to reissue credits or pause billing after premium access begins
This applies equally to individual reports, token-based features, and subscription unlocks.
24.12.3 System-Logged Delivery Proof
Chariot logs:
Access timestamps
Device ID and IP address at the time of activation
Content viewed, download status, and session behavior
Token consumption and prompt logs
These serve as immutable proof of delivery and consumption. In disputes or chargebacks, Chariot will use this data to deny reversals and defend against false claims.
24.12.4 No Grace Periods or Previews
There is no free preview window for paid services. Submitting a prompt or accessing a premium report begins a live billing session with no grace period.
If you accidentally open premium content:
That action is still considered a valid, irreversible consumption event
Support will not re-issue content or refund the purchase
24.13 Refund Processing Time
24.13 Refund Processing Time
If a refund is granted under the limited circumstances outlined in Sections 24.3 through 24.8, it will be processed in accordance with standard payment platform timelines. Refund delivery is handled by third-party financial institutions, not directly by Chariot.
24.13.1 Standard Refund Timeline
Approved refunds generally take 5 to 10 business days to appear on your original payment method
Actual processing time may vary depending on:
Your bank, card issuer, or payment gateway
The platform used for the purchase (e.g., Apple App Store, Google Play, Stripe, PayPal)
Currency region and local clearinghouse procedures
This timeline begins only after Chariot or the platform formally approves the refund, not from the moment the request is submitted.
24.13.2 Platform-Specific Delays
If your purchase was made through:
Apple App Store: Apple handles both approval and processing. Refunds may take up to 30 days depending on the country and payment method.
Google Play Store: Refunds typically process faster but may still be subject to local banking delays.
Web (Stripe/PayPal): Refunds issued by Chariot typically appear in 5–7 business days, but longer wait times are possible during banking holidays or international transactions.
Chariot cannot expedite this timeline once the refund is approved and transmitted.
24.13.3 No Guarantee of Immediate Posting
Some banks may display pending refunds as temporary credits, while others may withhold visibility until funds fully clear. Chariot has no control over:
Bank-side posting practices
Weekend or holiday blackout periods
Foreign currency conversion delays
If your refund does not appear after 10 full business days, please contact your payment provider first before escalating to Chariot support.
24.13.4 Transaction Reconciliation Required
Refunds are always returned to the original method of payment. Chariot cannot:
Redirect refunds to a different card or account
Issue manual transfers
Apply refunds to gift cards, crypto wallets, or non-traceable sources
Refund processing status may be verified using transaction IDs included in your receipt.
24.14 Paywall Transparency
24.14 Paywall Transparency
By using Chariot and completing any purchase—whether a one-time report, token pack, or subscription—you acknowledge that all pricing, limits, and feature availability are clearly disclosed before payment is submitted. Claims of confusion, lack of clarity, or post-purchase misunderstanding do not entitle you to a refund.
24.14.1 Clear Pre-Purchase Disclosures
Chariot makes every reasonable effort to display the following before you commit to payment:
The exact price of each report, subscription, or token tier
The features included in each plan or purchase
Token limits, chat caps, and access rules
Whether a report is included in a plan or sold separately
If a free trial is excluded from certain features (e.g., reports)
Applicable platform-specific fees or taxes (where available)
Disclosures may be presented via:
In-app modal windows
Paywall summary cards
Checkout screens
Confirm-purchase dialogues and app store overlays
24.14.2 User Responsibility for Reviewing Terms
You are responsible for:
Reading plan descriptions and pricing terms before confirming a purchase
Understanding token usage mechanics, subscription limits, and expiration rules
Reviewing the Terms of Service before use (made available at onboarding and checkout)
Contacting support with questions prior to purchase, not after service has been consumed
Chariot provides ample opportunity for clarification before any financial commitment is made.
24.14.3 No Refund for Claimed Misunderstanding
Refunds will not be issued if:
You claim you “did not know” a feature wasn’t included
You misread pricing or assumed it worked differently
You believed a report would be included in a subscription
You expected unlimited access or misunderstood token behavior
You skipped or ignored platform-confirmation dialogs before purchase
See also Section 24.4 – Denied Refund Scenarios and Section 24.12 – Reversals After Access Are Denied.
24.14.4 Audit-Backed Enforcement
Chariot logs:
Confirmation screens accepted by the user
What was displayed on the screen at the time of purchase
Whether plan terms were visible or bypassed
UI version and paywall configuration for each session
These records may be used to resolve disputes or deny refund requests made under false pretense.
24.15 Token Use Does Not Guarantee Insight
24.15 Token Use Does Not Guarantee Insight
By purchasing and consuming tokens or accessing AI-powered features through Chariot, you acknowledge that AI responses are probabilistic, context-sensitive, and inherently non-deterministic. Token usage does not guarantee any specific result, insight, or level of satisfaction, and refunds will not be granted solely because you were dissatisfied with an AI-generated output.
24.15.1 AI Is Non-Deterministic by Nature
Chariot’s AI systems rely on:
Large language models (LLMs) and vision-language transformers
Inference based on input quality, length, and ambiguity
Evolving model logic that may shift based on context or recent use
As such:
Outputs may vary for similar prompts
Results may be brief, verbose, accurate, speculative, or inconclusive
The same prompt may yield a different answer across sessions
This is a core attribute of how modern generative AI functions.
24.15.2 No Guarantee of "Correct" or "Valuable" Output
Tokens are sold to enable AI processing, not to ensure any of the following:
A correct answer
A definitive recommendation
A human-level interpretation
A response you agree with or find useful
Even if the output is incomplete, vague, or unexpected, this does not qualify for refund or credit.
24.15.3 Output Use Is Your Responsibility
As described in Sections 13.6 – AI Limitations, 13.17 – Composite Output Risk, and 23.6 – Output Is Informational Only, Chariot’s responses:
Are meant for informational and advisory purposes
Should not be treated as legally binding, professional, or diagnostic
Must be interpreted alongside your own judgment and external verification
Use of tokens constitutes acceptance of this interpretive risk.
24.15.4 No Refund for Model Behavior or Expectations
Refunds will not be issued for complaints including but not limited to:
“The response wasn’t what I expected”
“It gave me too little insight”
“The analysis seemed wrong or generic”
“It didn’t mention [specific item]”
“It answered differently than last time”
“I didn’t find it helpful or actionable”
You consume tokens at your own discretion, and all token use is considered final once the AI has responded.
24.16 Multiple Account Creation for Refund Loops
24.16 Multiple Account Creation for Refund Loops
Creating multiple Chariot accounts—whether manually, via alternate emails, spoofed device IDs, or automated scripts—for the purpose of circumventing refund denials, abusing free trials, or restarting purchase flows under false identity is strictly prohibited and treated as fraudulent misuse of the platform.
24.16.1 Definition of Refund Loop Abuse
The following behaviors constitute refund loop abuse:
Opening new accounts after a prior refund has been denied
Rotating through email aliases, Apple/Google IDs, or social logins to reset trial access
Repeating purchases and refund requests from similar devices or IP addresses
Exploiting app store policies by alternating payment methods to obscure identity
Submitting near-identical prompts and uploads to re-trigger the same feature under a new account
This policy applies even if platform terms (e.g. Apple’s refund system) technically allow re-requests.
24.16.2 Enforcement and Detection
Chariot monitors for this behavior using a combination of:
Device fingerprinting
IP logging and geolocation tracking
Payment method reuse detection
Metadata correlation across accounts
Prompt and session similarity analysis
Attempts to conceal identity will be logged and correlated internally.
24.16.3 Penalties for Violations
Users found engaging in this behavior may face:
Immediate and permanent bans across all associated accounts
Revocation of all purchased reports, tokens, and subscriptions, with no refund
Device- and IP-level blocking of future access
Referral of data to platform partners (e.g. Apple, Google, payment gateways) for fraud flagging
Optional civil enforcement or collections action in cases of chargeback fraud or repeated monetary damage
All Chariot Terms apply across accounts—even if newly created under a different name or email.
24.16.4 No Reset of History Through Re-Registration
You agree that your user identity on Chariot is defined by a combination of signals, not merely your current login credentials. Creating a “new account” does not reset:
Your refund eligibility
Your prior violations
Your agreement to these Terms
All attempts to re-enter the platform under a clean slate to exploit financial or feature access loopholes are expressly voided.
24.17 Business or Commercial Purchases
24.17 Business or Commercial Purchases
If you are purchasing Chariot reports, subscriptions, or platform access for business, institutional, or commercial use—including usage by dealerships, marketplaces, aggregators, SaaS providers, or service shops—separate refund terms apply, and they are significantly stricter than consumer-level protections.
24.17.1 Commercial Use Includes but Is Not Limited To:
Bulk purchases of reports across multiple VINs or clients
Use of Chariot outputs in professional vehicle listings, warranty offers, or insurance workflows
Any resale, rebroadcast, or customer-facing reuse of Chariot output
Programmatic use or integration into internal tooling
Reports or subscriptions purchased on behalf of employees, customers, or teams
These use cases are classified under enterprise or commercial access, whether or not a formal contract was signed.
24.17.2 Default Refund Policy for Commercial Purchases
Unless explicitly agreed upon in writing, the following terms apply to all commercial transactions:
No refunds will be issued for dissatisfaction, incorrect output, or non-usage
All tokens and licenses are considered consumed upon access
No partial credits, prorations, or rollovers apply
Any attempt to invoke consumer refund policies or app store mechanisms will be treated as a breach of license scope
24.17.3 Custom License Agreements Override
If you or your organization have signed a custom enterprise agreement, those terms take precedence and may contain:
Zero-refund clauses
Prepaid report allocations
Support SLA limitations
Audit, indemnity, and legal use conditions
Territory or user-seat restrictions
Violations of such terms may result in suspension, financial penalties, or legal enforcement.
24.17.4 Identity Disclosure for Commercial Accounts
Chariot reserves the right to:
Request documentation proving the nature of the purchase (personal vs. business)
Classify a user account as commercial based on usage volume, metadata, billing method, or declared purpose
Revoke refund eligibility retroactively if an account is found to be misclassified or used fraudulently as a “personal” account while operating commercially
24.17.5 Enforcement of Commercial Restrictions
Business users who misuse consumer refund systems (e.g., Apple/Google chargebacks or fake identity cycling) may be:
Banned permanently across all accounts
Blacklisted from enterprise access
Reported to Apple, Google, or payment processors for contractual violation
Subject to contract enforcement, including collections or litigation for damage
24.18 Unused Reports or Plans
24.18 Unused Reports or Plans
By completing a purchase through Chariot—whether a one-time report, token pack, or subscription plan—you agree that you are solely responsible for redeeming your access within the valid usage window. Chariot does not provide refunds, rollovers, or credit for unused, unclaimed, or expired entitlements, even if they were never opened, downloaded, or activated.
24.18.1 Reports Must Be Claimed Before Expiration
All one-time vehicle reports:
Are valid for a limited time, typically 30 to 90 days from purchase or unlock (see Section 23.9)
May expire due to policy updates, model upgrades, or input submission deadlines
Must be initiated and completed by the user within that time window
Failure to upload required inputs (photos, VIN, docs) in time does not qualify for refund.
24.18.2 Subscription or Token Plan Usage Is Not Guaranteed
Subscription plans and token-based access:
Do not guarantee usage—they only grant permission to access features while the plan is active
Are not paused, extended, or reissued if you forget to use them
May expire based on billing cycle, session limits, or token caps
Are subject to all rate-limiting and quota logic defined in Section 14.4
You are expected to use your benefits during the active billing period. Unused tokens, chats, or features are forfeited if not consumed.
24.18.3 No Credit for User Inactivity or Oversight
Chariot will not provide:
Refunds for users who forgot to use their plan or report
Extensions for users who were “too busy” or “didn’t realize it expired”
Credit for plans that lapsed without usage
Retroactive redemption of expired entitlements
Chariot may display usage reminders, expiration banners, or usage meters, but is not required to notify users of unused benefits.
24.18.4 Clear Purchase Terms Apply
All purchase flows—including Apple/Google checkout dialogs, in-app paywalls, and website carts—make clear that:
Access is time-limited
Features are self-service and on-demand
User activation is required
No refund will be given for non-use
By confirming your purchase, you waive the right to claim a refund based on your own inactivity or lack of redemption.
24.19 Developer Access Purchases
24.19 Developer Access Purchases
If you purchase access to developer, sandbox, staging, or experimental versions of Chariot features—whether for testing, API prototyping, early integrations, or model evaluation—you agree that such access is provided strictly “as-is”, with no guarantees of stability, support, or refund eligibility.
24.19.1 Scope of Developer Access
Developer-tier or sandboxed purchases may include:
Beta versions of vehicle report generation
Unreleased features or APIs
Developer dashboards for prompt injection testing, error logging, or throughput limits
Token-based experimentation for limited AI model access
Temporary preview access to internal tools
These products are distinct from production-grade Chariot services and carry explicit disclaimers of reliability, support, and feature parity.
24.19.2 No Refunds for Developer Purchases
All purchases of developer access—whether flat-fee, usage-based, or tiered—are:
Non-refundable, regardless of feature performance, downtime, or API limits
Not eligible for Apple or Google app store escalation unless misclassified in storefront metadata
Not intended for production use, resale, or consumer display unless separately licensed
Users are responsible for verifying sandbox limitations and version stability prior to purchase.
24.19.3 No SLA or Feature Guarantees
Developer access does not include:
Guaranteed uptime or latency windows
Ongoing feature continuity
Support SLAs or help desk responses
Backward compatibility across model versions or endpoints
Data durability or recovery in case of deletion or resets
Chariot may throttle, restrict, or revoke developer access at any time for abuse, platform evolution, or commercial transition reasons.
24.19.4 Intended Use Only
Developer access is intended for:
Technical validation
Internal prototyping
Low-risk experimentation
Developer enablement
It is not authorized for client use, public disclosure, paid production features, or regulatory-sensitive deployment without a commercial license.
Violation of these terms may result in:
Termination of access
Revocation of remaining tokens or credit
Ban from future developer or commercial usage
Legal enforcement of sandbox usage restrictions
24.20 Misuse of Apple/Google Refunds
24.20 Misuse of Apple/Google Refunds
Chariot actively monitors refund activity through Apple and Google platform APIs and reserves the right to flag, escalate, or report refund misuse to the relevant platform, payment provider, or fraud prevention authority. Repeated or deceptive refund behavior—particularly when used to circumvent policy, extract free usage, or evade account-level enforcement—will trigger permanent account restrictions and may be considered terms-of-service fraud under platform rules.
24.20.1 Refund Abuse Includes But Is Not Limited To:
Filing multiple refund requests across different Apple/Google IDs linked to the same user/device
Requesting refunds while retaining or reselling Chariot output
Engaging in chargebacks after accessing reports or features
Purchasing premium features, consuming them fully, and then falsely claiming technical error
Submitting identical refund claims across app store support tickets, email, and bank disputes
24.20.2 API-Level Monitoring and Flagging
Chariot tracks refund patterns through:
App Store Server Notifications (e.g., DID_RENEW, REFUND, CANCEL)
Google Play Billing API events
Receipt validation timestamps and refund reversals
Cross-reference of device IDs, IPs, app versions, and session metadata
If platform APIs indicate repeated reversals or exploitative behavior, Chariot may:
Submit a formal fraud report to Apple or Google
Suspend in-app access pending investigation
Revoke token, chat, or report access even if previously granted
Permanently ban the associated account and linked devices
24.20.3 No Refund Immunity via App Store Terms
While Apple and Google allow users to request refunds directly, these options do not override Chariot’s own terms of service. You agree that:
Filing a platform refund request does not entitle you to continued service
Chariot may terminate access at its sole discretion even before a refund is decided
Chariot may submit evidence (usage logs, timestamps, output delivery, abuse flags) in dispute resolution
24.20.4 Legal and Platform-Level Escalation
In cases of refund abuse, Chariot reserves the right to:
Escalate to Apple/Google’s policy enforcement or developer relations team
Tag associated account IDs for marketplace fraud risk
Report to payment processors or financial institutions if chargeback fraud is involved
Pursue collection of lost revenue through legal channels, if abuse is proven and damages exceed policy limits
24.21 Payment Method Security
24.21 Payment Method Security
By using Chariot and initiating any transaction, you affirm that you have full legal authorization to use the selected payment method—whether a card, digital wallet, in-app billing account, or third-party processor. You agree that you alone are responsible for maintaining the security, privacy, and authorized use of your payment credentials.
Chariot is not liable for any unauthorized purchases made through your account, device, or linked payment service, including those resulting from negligence, sharing, theft, or compromise.
24.21.1 Scope of Payment Method Responsibility
You are solely responsible for:
Ensuring your Apple ID, Google Play account, or web payment profile is secure
Preventing unauthorized access to your phone, device, or Chariot session
Monitoring transaction history for suspicious activity
Revoking access to shared or family-linked payment methods that may be misused
Notifying your payment provider immediately if credentials are stolen or leaked
24.21.2 No Refunds for Unauthorized Third-Party Use
Chariot does not provide refunds for purchases made by:
Children, friends, roommates, or family members using your device or account
Unauthorized parties who gain access via saved passwords, autofill, or linked Apple/Google accounts
Bots or malicious software that interact with your logged-in session
Individuals using your credentials in shared business or group environments
Such purchases are treated as authorized by the account holder unless proven otherwise through formal platform dispute processes.
24.21.3 Platform-Level Billing Responsibility
Chariot defers all payment method handling to:
Apple In-App Purchase for iOS users
Google Play Billing for Android users
Stripe or equivalent gateways for web purchases
In all cases:
Chariot does not directly handle or store full payment credentials
Refund, reversal, or fraud requests must be initiated through your platform or payment provider
You remain bound by both Chariot’s terms and platform billing rules
24.21.4 Consequences of Disputed or Fraudulent Charges
If you initiate a chargeback or fraud dispute while failing to secure your payment credentials, Chariot may:
Lock your account and revoke access to reports, tokens, or subscriptions
Share usage logs, metadata, and transaction history with your platform or bank as evidence
Permanently ban your account if abuse or negligence is detected
Pursue legal or collection remedies in cases of sustained platform abuse
24.22 Escalation Path
24.22 Escalation Path
If you believe a billing error has occurred—including unexpected charges, duplicate purchases, or a valid transaction that failed to unlock a feature—you must contact Chariot Support directly at:
📧 support@chariotreport.com
To ensure prompt and accurate handling, your request must include all of the following:
24.22.1 Required Details for Billing Support Requests
Full legal name associated with the account
App platform where the purchase was made (iOS, Android, or Web)
Exact date and amount of the transaction in question
Purchase receipt or screenshot, showing:
Transaction ID or receipt number
App store or payment processor name
Payment method (last 4 digits or wallet type, e.g., Apple Pay)
Brief description of the issue, including:
What you attempted to purchase
What happened (e.g., feature not unlocked, error message, duplicate charge)
Any steps you took to resolve the issue
Incomplete or vague submissions may result in delayed or declined resolution.
24.22.2 Resolution Scope and Timeline
Chariot will:
Review your submission within 3–5 business days
Validate the transaction against backend records and platform APIs
Respond with one of the following outcomes:
Confirmation of a refund initiation (if eligible under Sections 24.3–24.5)
Clarification of feature usage, access logs, or delivery proof
Denial with explanation if the refund request falls outside of policy
Chariot does not guarantee any specific outcome or timeline, especially for platform-mediated payments (Apple/Google), which may require longer processing via their internal workflows.
24.22.3 Alternate Escalation Channels
If your transaction was made through:
Apple: Use reportaproblem.apple.com
Google: Use the Google Play Help Center’s refund flow
Stripe/Web: Include the charge ID or checkout email in your support request
Chariot cannot override app store refund decisions or billing system outcomes once escalated to those platforms.
24.22.4 Escalation Abuse
Users who submit excessive, false, or duplicate refund requests may be:
Rate-limited from support access
Placed on manual review for all future purchases
Permanently suspended if abuse or harassment is identified
24.23 No Refund for Subscription Downtime
24.23 No Refund for Subscription Downtime
Chariot operates as a cloud-based, AI-integrated platform that may experience occasional service interruptions, latency, or degraded feature performance due to:
High user volume or model queue saturation
AI provider outages or upstream API instability
Scheduled maintenance or infrastructure upgrades
Platform-specific issues (e.g., Apple/Google SDK delays)
Technical failures in third-party integrations (e.g., VIN decoders, PDF parsers, image models)
You acknowledge and agree that such interruptions are not grounds for refund under any subscription or report plan.
24.23.1 Subscription Services Are Probabilistic and As-Is
All subscription plans provide access to Chariot’s evolving AI services on an as-available basis. While we aim for high uptime and responsiveness, we do not guarantee:
Uninterrupted 24/7 access to all models or features
Consistent latency or generation time across sessions
100% error-free delivery of chat, report, or image-based results
Refund requests based on temporary lags, chat unavailability, slow report generation, or queued image analysis will be automatically denied.
24.23.2 Discretionary Credit for Major Outages
In rare cases of prolonged service degradation exceeding 24 consecutive hours across a major feature tier (e.g., full report generation failure for Premium+ tiers), Chariot may, at its sole discretion:
Issue time-based credits (e.g., extend your subscription by 1–3 days)
Re-enable previously consumed features that failed to deliver
Offer limited-use report tokens for one-time compensation
These remedies are not guaranteed, and no cash or monetary refund will be issued unless legally required.
24.23.3 Force Majeure and External Provider Dependencies
You acknowledge that certain services depend on external systems outside Chariot’s control, including:
OpenAI, Google Cloud, or AWS infrastructure
RevenueCat subscription management
Supabase authentication or storage
App store billing reliability
Failures caused by these dependencies are treated as force majeure events and do not constitute a breach of service warranting refund.
24.23.4 Summary of Refund Limitations During Downtime
You are not entitled to a refund for:
Temporary unavailability of the AI chat system
Report generation delays under 12 hours
Incomplete or partial model output during high-load times
Missed replies, low token response, or transient UI bugs
Errors caused by unstable user internet connections or outdated app versions
All such events fall within the bounds of expected service volatility for a real-time AI product and are covered under this clause.
24.24 Legal Jurisdiction of Refund Disputes
24.24 Legal Jurisdiction of Refund Disputes
Any dispute, claim, or disagreement arising from a refund request, chargeback, subscription cancellation, or transactional issue shall be governed by and resolved under the terms set forth in Section 4 – Governing Law & Jurisdiction of this Agreement.
This includes:
24.24.1 Forum and Venue
All legal proceedings must be brought in the courts located in the jurisdiction specified in Section 4 (e.g., the State of Delaware, United States, unless otherwise amended).
You waive any objection to venue or forum non conveniens, including attempts to file refund-related litigation in alternate jurisdictions.
24.24.2 Conflict with App Store Policies
Where a conflict arises between this section and Apple or Google’s platform policies, their dispute processes may take precedence only to the extent required by law or their binding terms. Otherwise, Chariot’s jurisdiction clause prevails for all web and direct transactions.
24.24.3 Waiver of Class Action and Jury Trial
All refund-related disputes are also subject to:
Section 5 – Arbitration, Class Action Waiver & Dispute Resolution, which mandates individual arbitration for eligible disputes
Waiver of jury trial rights and collective claims, including class actions, mass arbitrations, or representative refund actions
24.24.4 Survival and Enforcement
This clause survives the:
Termination of your account
Closure or suspension of Chariot’s services
Resolution or denial of a specific refund or billing claim
It applies retroactively to all past transactions and prospectively to all future ones unless explicitly overridden by a superseding agreement.
24.25 Clause Survival
24.25 Clause Survival
All provisions outlined in Section 24 – Refunds, Chargebacks, and Billing Disputes shall survive the following conditions, and remain legally enforceable in perpetuity unless explicitly waived in writing by Chariot:
24.25.1 Applicability After Account Termination
These terms remain binding even if:
You cancel or deactivate your account
Chariot suspends or deletes your account for any reason
You uninstall the app or discontinue using the service
You attempt to bypass enforcement by creating a new account
You cannot escape your payment obligations or claim exemption from refund limits by exiting the platform or initiating account deletion.
24.25.2 Applicability After Service Shutdown
In the event Chariot:
Discontinues its app or web platform
Ceases subscription offerings
Shuts down its servers or AI systems permanently
The refund and chargeback terms herein remain in effect for:
All past transactions, purchases, and billing records
Any pending or unresolved refund requests
Any legal or arbitration proceedings in progress
24.25.3 Enforceability Across Jurisdictions and Time
These refund terms shall be interpreted in accordance with Section 4 – Governing Law & Jurisdiction and shall apply:
Across all jurisdictions where the app was distributed
To any legal or financial action brought against Chariot
Without expiration, unless explicitly revoked by law
This includes legal discovery, arbitration, small claims filings, and chargeback evidence submission occurring months or years after purchase.
24.25.4 Permanent User Responsibility
You agree that your financial responsibility for purchases, misuse, or disputed transactions does not end when your app access ends.
All refund, chargeback, payment method, and billing behavior clauses survive indefinitely and may be enforced at Chariot’s discretion for collection, legal defense, or audit purposes.
Contact Us
If you have any questions or concerns about our Terms of Service or the handling of your personal information, please contact us at support@chariotreport.com